Privacy Policy

Last Updated: March 03, 2026

1. Introduction

Welcome to SteamGen Assist. We respect your privacy and are committed to protecting your personal data. This policy informs you how we look after your personal data when you visit our website and use our diagnostic tools, regardless of where you visit it from.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, and professional job title.
  • Contact Data: Includes email address and telephone numbers.
  • Technical Data (Device Hard-Lock): To fulfill our contractual obligation to limit access to two (2) devices, we collect hardware identifiers, Internet Protocol (IP) addresses, and browser fingerprints.
  • Transaction Data: Details about payments to and from you. Note: All financial transactions are handled by Stripe. We do not store your full credit card details on our servers.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer (Individual or Corporate).
  • To enforce our 2-device security protocol (Contractual Necessity).
  • To process and deliver your subscription, including managing payments, fees, and charges via Stripe.
  • To comply with a legal or regulatory obligation (such as UK VAT reporting).

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of your personal data.

If you wish to exercise any of these rights, please contact us at support@steamgenassist.com.