Introduction to SteamGen Assist

An intelligent support and diagnostic platform for technicians working with steam generators in the leisure, wellness and spa industry.

Purpose

SteamGen Assist is designed to simplify fault diagnosis for steam generators used in steam rooms, saunas, and wellness environments. The app transforms complex, time-consuming troubleshooting into a structured, data-driven process, reducing guesswork and helping technicians reach reliable fixes faster.

Supported Systems

At launch, SteamGen Assist includes detailed support for these widely used generator families:

Carel Humisteam
Vapac VS Series
Hygromatik Flexline
Nordmann

Each generator profile provides:

Common faults and likely causes
Step-by-step diagnostic procedures
Control board error code explanations
Sensor, valve, and level-control details
Wiring and schematic references where available

Features

Smart Fault Diagnosis — guided logic-based pathways that pinpoint probable causes.
Component Reference Library — detailed component data for supported models.
Error Code Database — plain-language explanations mapped to manufacturer codes.
Cross-Brand Comparison — see how similar faults present across different manufacturers.
Offline Access — store diagnostic data locally for field use without connectivity.
Technician Notes — save and share field visit notes and custom procedures.

Who It’s For

SteamGen Assist is built for engineers, maintenance teams, and service companies who install, commission, or maintain steam generators in wellness centres, spas, gyms, and hotels. Whether you’re troubleshooting a fill fault in a Carel system or diagnosing a drain error on a Hygromatik, the app gives you the information you need in the field.

Vision

Our mission is straightforward: to make steam generator diagnostics smarter, faster, and more reliable. By combining real-world experience with structured knowledge and clear workflows, SteamGen Assist helps technicians reduce downtime and deliver better service. Register